Airport taxi service?
Are requests guaranteed?
Can I request an early check in or late check out?
Can I upgrade my room?
Yes, you can upgrade to a larger suite or room with a view. Call us at (800) 367-5004 and a customer representative will be delighted to assist you.
Do the rooms include internet access?
Yes, every room offers free high-speed Internet access via cable.
Do you have a pool and Jacuzzi
Do you have a resort fee, what is the fee, & what does it include?
We do not charge a resort fee.
Do you have a restaurant, if not what are the closest restaurants and distance?
We do not have a restaurant on property, however we do have four eateries including Subway, a hot dog stand, The Steak Shack, and Krunchies. All of these eateries provide take out and serve on disposable plates. There are also several restaurants within walking distance.
Do you have air-conditioning?
Do you offer ADA rooms, how many and which room types?
Do you offer babysitting service, if not, who do you refer guests to?
Do you offer breakfast?
Do you offer cribs?
Yes, most of our properties offer complimentary crib. You may request at the time of booking.
Do you offer high speed broadband internet?
Do you offer laundry facilities?
Do you offer parking?
Do you offer smoking rooms?
Do you offer transportation?
Public transportations are available from the airport to the property, including car, shuttle, taxi and public transit. Our properties do not offer airport shuttles or transfers.
Do you provide beach or pool towels?
Do you provide housekeeping service?
We provide daily housekeeping services for your comfort.
How close are you to the beach?
We are the only beachfront condominium on Waikiki Beach. Please understand not all of our rooms are beachfront units.
How do I modify or cancel my reservation?
How far are you from the airport?
How far away is the Hawaii Convention Centre?
How far is the hotel from Honolulu airport?
How far is the hotel from Waikiki Beach?
How many floors and elevators do you have?
We have 15 floors and two elevators to service them.
I didn’t receive a confirmation. How can I check if my reservation went through?
If you made an online reservation, you will be receiving an email confirmation. Please check your spam/junk mail folder if you have not received anything. To reconfirm your reservation, you can call our customer representative at (800) 367-5004 or send us an email email@example.com.
Is breakfast included?
Is the deposit refundable?
What amenities do the rooms have?
Our studio rooms offer kitchenettes and all other room types offer full-kitchens. Kitchens include a simple set of pots and pans, flatware, a rice cooker, toaster, blender, and coffee maker). All rooms have a washer/dryer and hair dryer. Complimentary coffee and laundry detergent are placed in room upon arrival, additional supplies available for only $1.00 each. Each room is equipped with a DVD player. For a full list of amenities click HERE.